Privacy Policy

1. Who We Are

Escapenix is a watch repair and restoration workshop located at 132 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. When this policy refers to "we," "us," or "our," it means Escapenix as the organisation responsible for this website and the personal information we handle in connection with our services.

We can be reached at +66 86 715 2948 or [email protected].

2. Information We Collect

We collect information in two ways: directly from you, and automatically as you use our website.

Information you give us — when you fill in our contact form, send an email, or telephone us, you may share:

• Your name
• Your email address or telephone number
• Details about the watch you wish to have serviced
• Any other information you choose to include in your message

Information collected automatically — when you visit our website, we or our analytics tools may record:

• Your IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or search term

We do not collect sensitive personal data such as payment card details through this website. Any payment arrangements are handled separately and in person or via secure channels.

3. How We Use Your Information

We use the information we hold only for purposes that are reasonable given the nature of our workshop:

• Responding to your enquiries and booking requests
• Communicating about a watch in our care — progress updates, collection notices, and service notes
• Keeping a record of work carried out, for reference and for honouring any service warranty we have provided
• Understanding how our website is used, so we can maintain and improve it

We do not use your information for unsolicited marketing. If you contact us, we may follow up once to see whether your enquiry was resolved, but we will not add you to a mailing list without your clear agreement.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers — organisations that help us operate our website or business (such as web hosting, analytics, or email delivery), bound by confidentiality obligations and permitted to use data only on our behalf
• Legal requirements — if we are required by law, court order, or regulatory authority to disclose information
• Business transfer — if Escapenix is transferred to a new owner, personal information held about customers may form part of that transfer, and any new owner would be required to honour the commitments in this policy

Any third party we work with is expected to handle personal information with the same care we apply ourselves.

5. Data Retention

We keep personal information only for as long as it is needed for the purpose for which it was collected.

• Enquiries that do not lead to a service appointment are typically removed from our records within 12 months
• Records relating to completed repair work are kept for up to five years, to allow us to respond to any follow-up questions about that work
• Website analytics data is retained in aggregated or anonymised form and does not identify individuals beyond the retention periods set by the tools we use

If you would like us to delete your information sooner, please contact us directly and we will do so unless we are required by law to retain it.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable data protection principles, you have the right to:

• Know what personal information we hold about you
• Request a copy of that information
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information we no longer need to hold
• Withdraw consent where you have previously given it for a specific purpose
• Object to the use of your information in particular ways

To exercise any of these rights, please contact us at [email protected] or call +66 86 715 2948. We will respond within a reasonable time and at no charge for straightforward requests.

7. Cookies

Our website uses cookies — small text files placed on your device — to remember your preferences and help us understand how visitors use the site. You can find full details in our Cookie Policy.

You may decline non-essential cookies using the prompt that appears on your first visit, or by adjusting your browser settings. Declining cookies will not prevent you from reading or using the site.

8. Security

We take reasonable precautions to protect the information we hold. Our website is served over HTTPS, access to customer records is restricted to people who need it, and we review our practices periodically.

No method of electronic storage or transmission is entirely without risk. We cannot guarantee absolute security, but we treat the protection of your information seriously and will notify you if a breach is likely to affect your rights.

9. Changes to This Policy

We may update this policy from time to time — for example, if we add a new service, adopt a new tool, or if legal requirements change. The date at the top of this page will always reflect when the policy was last reviewed. For significant changes, we will make the update clearly visible on this page.

Continued use of our website after any update means you have read and accepted the revised policy.

10. Contact Us

If you have a question about this policy, want to exercise a right, or have a concern about how we have handled your information, please reach out:

• Email: [email protected]
• Phone: +66 86 715 2948
• Post: Escapenix, 132 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand

We are a small, owner-operated workshop. Enquiries reach us directly and we aim to respond within two working days.